Cancellation Policy

Reserved rooms, apartments, mobile homes or rental caravan are available to the guest on the day of arrival from 14:00 o’clock and must be vacated on the day of departure until 10:00 clock. Deviations from this require the expressed consent of the accommodation.
 
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Due to the coronavirus pandemic, we are all in an exceptional situation. The future developments around COVID-19 and the resulting measures are unpredictable and nobody can estimate how long this crisis will last.
 
For this reason, we have decided to change our cancellation policy for bookings for the year 2021 so that you can cancel FREE of charge up to 14 days before the agreed arrival date. The deposit paid will also be reimbursed in full.

 
A later cancellation incurs costs of 50% of the agreed arrangement price. (Exception: guests who are affected by an exit ban due to the Corona virus. In this case, no fees / cancellation costs are payable)
 
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Otherwise, the terms and conditions of the Austrian Hotel Association apply.

  • Cancellation up to 3 months before the booked arrival date is free. A deposit will be fully refunded.
  • Cancellation from 3 months to 1 month before arrival: A cancellation fee of 40% of the booked room rate will be charged.
  • Cancellation from 1 month to one week before arrival: A cancellation fee of 70% of the booked room rate will be charged.
  • Cancellation from 1 week before arrival: A cancellation fee of 90% of the booked room rate will be charged.

In case of departure before the booked departure date (announcement no later than 19:00 o’clock of the previous day, the rooms have to be vacated by 10:00 o’clock) or arrival after the booked arrival date, the full room rate will be charged for the booked period.

A short-term booking (also by phone) is also a contract of accommodation in accordance with the Austrian Hotel Contract Conditions. Therefore, also the same cancellation fees for cancellations or no show apply.